Terms of Service

Last Updated: January 2026

Agreement to Terms

By accessing our website or using our transportation services, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you may not use our services.

Services Description

Skytop Transportation Inc. provides non-emergency medical transportation (NEMT) services. Our services include but are not limited to:

• Wheelchair transportation
• Stretcher transportation
• Ambulatory transportation
• Hospital discharge transportation
• Dialysis transportation
• Doctor appointment transportation

Important: We are not an emergency medical service. For medical emergencies, please call 911.

Booking and Scheduling

Reservations

Transportation should be booked at least 24 hours in advance when possible. Same-day requests are accommodated based on availability.

Cancellations

Cancellations should be made at least 2 hours before the scheduled pickup time. Repeated no-shows or late cancellations may result in service restrictions.

Wait Time

Drivers will wait up to 15 minutes past the scheduled pickup time. Extended waiting may incur additional charges.

Passenger Responsibilities

Passengers using our services agree to:

• Provide accurate information about medical needs and mobility requirements
• Be ready at the scheduled pickup time
• Treat drivers and staff with respect
• Inform us of any changes to appointment times or cancellations
• Ensure a responsible adult is present when required
• Wear provided safety restraints during transport

Service Limitations

We reserve the right to refuse or terminate service in the following situations:

• Passenger poses a safety risk to themselves, the driver, or others
• Medical condition requires emergency care
• Passenger is abusive or threatening to staff
• Location is inaccessible or unsafe
• Weather or road conditions make travel unsafe

Payment

Private Pay

Payment is due at the time of service unless other arrangements have been made.

Insurance Billing

We accept Medicaid and certain Medicare Advantage plans for covered NEMT services. Coverage is subject to verification and plan guidelines. Patients are responsible for any non-covered charges.

Liability

Skytop Transportation Inc. maintains appropriate insurance coverage for our transportation services. We are not liable for:

• Delays caused by traffic, weather, or circumstances beyond our control
• Medical conditions that arise during transport that are not related to our negligence
• Items lost or damaged in the vehicle (valuable items should not be left unattended)
• Missed appointments due to passenger unavailability

Intellectual Property

All content on our website, including text, images, logos, and design elements, is the property of Skytop Transportation Inc. and is protected by copyright law.

Disclaimer

The information provided on our website is for general informational purposes only. We do not provide medical advice. Always consult with a qualified healthcare professional for medical decisions.

While we strive to provide accurate and up-to-date information, we make no guarantees about the completeness or accuracy of website content.

Governing Law

These Terms of Service are governed by the laws of the State of Florida. Any disputes shall be resolved in the courts of St. Lucie County, Florida.

Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective when posted on our website. Continued use of our services after changes constitutes acceptance of the modified terms.

Contact

For questions about these Terms of Service, please contact us:

Skytop Transportation Inc.
1570 SE Port St Lucie Blvd
Port Saint Lucie, FL 34952
Phone: +1 (321) 202-3869
Email: info@skytoptransportation.biz