1. Information We Collect
Skytop Transportation Inc. collects the following types of information to provide our Non-Emergency Medical Transportation (NEMT) services:
Personal Information
- Full name
- Email address
- Phone number
- Mailing address
- Date of birth
Medical Appointment Details
- Appointment dates and times
- Healthcare provider information
- Medical facility addresses
- Pickup and drop-off locations
- Special accommodation requirements (wheelchair, stretcher, etc.)
Technical Data
- IP address
- Browser type
- Device information
- Pages visited on our website
2. How We Use Your Information
We use the information we collect to:
- Schedule and coordinate transportation services
- Communicate with you about your rides
- Coordinate with healthcare providers and facilities
- Process billing and insurance claims
- Comply with HIPAA and other healthcare regulations
- Improve our services and customer experience
- Send service-related updates and appointment reminders
- Respond to inquiries and provide customer support
3. Information Sharing and Third Parties
We may share your information with:
- Healthcare providers and medical facilities for appointment coordination
- Insurance companies and Medicaid/Medicare for billing purposes
- Our drivers and dispatch staff (on a need-to-know basis)
- Third-party service providers who assist in our operations
- Legal authorities when required by law
We do not sell your personal information to third parties.
4. Data Security
We implement appropriate technical and organizational security measures to protect your personal and medical information, including:
- Encryption of data in transit and at rest
- Secure servers and databases
- Access controls and authentication
- Regular security assessments
- Staff training on HIPAA compliance and data protection
However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
5. User Rights
You have the following rights regarding your personal information:
- Right to Access: Request a copy of the personal information we hold about you
- Right to Correct: Request correction of inaccurate or incomplete information
- Right to Delete: Request deletion of your personal information (subject to legal retention requirements)
- Right to Data Portability: Request your data in a portable format
- Right to Opt-Out: Opt-out of marketing communications
To exercise these rights, contact us at info@skytoptransportation.biz.
6. Cookies
Our website uses cookies to enhance your browsing experience. For more information, please see our Cookie Policy.
7. Data Retention
We retain your information for as long as necessary to provide services and comply with legal requirements. Medical transportation records may be retained for up to 7 years to meet healthcare and insurance regulations.
8. Children's Privacy
Our services may transport minors when accompanied by a parent or guardian. We do not knowingly collect information from children without parental consent.
9. Changes to This Policy
We may update this policy periodically. Changes will be posted on this page with an updated date.
10. Contact Information
For questions or concerns about this Privacy Policy or our data practices, contact:
Privacy Officer: Skytop Transportation Inc.